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Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Shipping & Delivery
- When you place your order, there will be several shipping options available, based on your location. If you would like to use a method of shipping that is not listed (for example if you already have your own UPS or FedEx account) then please contact us directly.
- Privacy & Security
- We collect personal information such as email, name and address. We only use this personal information in order to communicate with you and to fulfil your orders. Apart from this purpose we never reveal your personal information to any third parties. In no circumstance do we resell, market or otherwise distribute your personal information. If you have any questions about our Privacy and Security Policy then please contact us directly.
- Returns & Replacements
- The articles sold on this web site are represented fairly and accurately in the catalog descriptions and photographs. Since the products are hand-made by artisans, there may sometimes be significant variations or differences from the catalog description or photographs. Your purchase constitutes acceptance of these variations.
- If your order arrives damaged or incomplete, please contact us immediately with a description of the problem and we will make every effort to correct the problem insofar as this is within our control.
- Ordering
- This web site includes all the features you need to order our products online (shopping cart, online payment, and shipping options). If you have any problems placing orders online, or any questions about the ordering process, then please contact us directly.
- Payment, Pricing & Promotions
- Our products are priced to give the best possible support to our Fair Trade artisans, while remaining reasonable compared to similar products on the market. Periodically we offer pricing promotions that are publicized on our web site.
- Viewing Orders
- Once you have placed an order, you will receive email with a link so that you can follow the progress of your order. If you have specific questions about an order, we invite you to contact us directly.
- Updating Account Information
- When you sign up for an account on our web site you will be able to consult and modify your account information by clicking on the "My Account" link at the top of the page. If you have any problems using this feature then please contact us directly.